Case Study of Evaluating Configuration Management Practices with Goal-Oriented Measurement

Author(s): Gianpaolo Cugola, Alfonso Fuggetta, Pierfrancesco Fusaro, Christiane Gresse von Wangenheim, Luigi Lavazza, Serena Manca, Maria Rosaria Pagone, Guenther Ruhe and Roberto Soro
Venue: Proceedings of the 4th International Symposium on Software Metrics
Date: 1997



This paper describes the application of goal-oriented measurement for evaluating configuration practices of a company. Goal-oriented measurement following the Goal/Question/Metric (GQM) approach was applied to monitor the establishment of a configuration management process.

The total effort in performing the measurement program for the establishment of a configuration management system took an estimated 1.5 person years. This covers the development of GQM-based quality models, formulation of measurement plans, setting up the measurement environment, data collection, data analysis, and interpreting and packaging the results. They learned from the experiment that it is hard to assess the benefits of introducing a new process to a CMM level 1 company, but they provide many statistics about their configuration management throughout the paper.